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Funsly

Refund Policy

Last updated: May 2026

This Refund Policy governs all purchases made through the Funsly platform ("Service"). BY COMPLETING A PURCHASE YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED THIS POLICY.

1. General Rule: All Sales Are Final — No Refunds

ALL PURCHASES MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE. This applies to every product, service, and digital item offered on the platform without exception, subject only to mandatory statutory rights where applicable by law.

We do not issue refunds for: change of mind; dissatisfaction with the Service; failure to achieve expected results; failure to use purchased items; or account termination for any reason.

2. Virtual Currency (Coins)

Virtual currency ("Coins") is non-refundable in all circumstances, including but not limited to:

  • Coins spent or gifted to other users;
  • Coins remaining at the time of voluntary account deletion;
  • Coins remaining at the time of account suspension or termination for any reason, including breach of Terms of Service;
  • Coins purchased in error or by mistake;
  • Coins that expire or become inaccessible due to changes in the Service.

Virtual currency has no monetary value outside the Service and cannot be exchanged for real money, goods, or services.

3. Subscription Plans

Subscription fees are non-refundable. Specifically:

  • No refund is issued for the unused portion of any subscription period after cancellation, for any reason;
  • No refund is issued when a subscription auto-renews and is subsequently cancelled;
  • No refund is issued upon account termination for breach of Terms, regardless of remaining subscription time;
  • Subscriptions renew automatically; it is your sole responsibility to cancel before the renewal date.

4. Virtual Gifts

Virtual gifts purchased and sent to other users are non-refundable once delivered. Gifts that fail to deliver due to a confirmed technical error may be re-credited as Coins at our sole discretion; no cash refund is issued in any case.

5. Premium Features and One-Time Purchases

All one-time purchases of premium features, profile boosts, or other items are non-refundable once activated, consumed, or made available, regardless of whether they were actually used.

6. Account Termination — No Refund

If your account is suspended or terminated — whether by you or by us, and for any reason including violation of our Terms of Service — you are not entitled to any refund of subscription fees, unused Coins, or any other purchases. All outstanding credits and benefits are forfeited immediately upon termination.

7. Disputes and Chargebacks

If you initiate a payment dispute or chargeback without first contacting us at support@funsly.app, we reserve the right to immediately suspend or permanently terminate your account and pursue recovery of the disputed amount. Fraudulent chargeback attempts are treated as a breach of our Terms of Service.

8. Exceptions — Mandatory Statutory Rights Only

If you are legally entitled to a refund under mandatory consumer protection law in your jurisdiction, submit a request to support@funsly.app with:

  • your registered account email address and account ID;
  • the transaction ID or payment reference;
  • the date and amount of the purchase;
  • the specific statutory provision entitling you to a refund.

We will assess such requests within 14 business days. We approve refunds only to the extent strictly required by applicable mandatory law. Approved refunds are issued to the original payment method.

9. No Liability Beyond Refund Amount

In no event shall our liability related to any purchase exceed the amount actually paid for the specific item in dispute. We are not liable for consequential, indirect, or other damages arising from a denied refund request or a non-refundable purchase.

10. Contact

Refund enquiries: support@funsly.app. We aim to respond within 5 business days.

Mandatory Legal Notice

  • 18+ only. The Service is strictly limited to users who are 18 years of age or older. By registering, accessing, or using Funsly, you represent and warrant that you are at least 18 years old and legally able to enter this agreement. Any underage access is unauthorized and may result in account removal.
  • AI-generated or AI-assisted content. Profiles, messages, reply suggestions, translations, compatibility scores, recommendations, images, blog posts, moderation outputs, support responses, and any other content or feature made available through the Service may be created, assisted, translated, modified, ranked, or displayed with artificial intelligence and automation. Such content may be inaccurate, incomplete, offensive, unexpected, or unsuitable for your purposes.
  • User responsibility and no platform liability. Users are solely responsible for their own content, conduct, communications, purchases, meetings, decisions, and interactions. Funsly, its owners, developers, operators, support team, infrastructure providers, affiliates, and service providers do not endorse, verify, control, or assume responsibility for user content or user actions and disclaim all liability for them to the maximum extent permitted by applicable law.
  • Payments are final and internal-use only. All funds, wallet top-ups, coins, credits, subscriptions, paid unlocks, gifts, boosts, and other paid features purchased or added through the Service are final, non-refundable, non-transferable, have no cash value, and may be used only inside the Funsly system, except only where a mandatory non-waivable law requires otherwise.

No Refunds; Internal System Use Only

Amounts paid into Funsly are not bank deposits, stored-value money, cash equivalents, or withdrawable balances. Purchased coins, credits, wallet value, subscriptions, gifts, boosts, and unlocks may only be consumed inside the Service. Cash refunds, reversals, payouts, exchanges, chargebacks, or transfers are not offered except where a mandatory non-waivable law requires otherwise.